Refund policy
Last updated: 8-05-2026
At Gcona, your satisfaction matters to us. If something isn't right with your order, we're here to help.
Return Window You may request a return within 14 days of the delivery date shown in your tracking information. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
Return Shipping Returns are free — we'll provide a prepaid return shipping label, so there's no cost to you to send the item back. No restocking fee applies.
Non-Returnable Items The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Intimate or hygiene-sensitive products (e.g., underwear, earrings, cosmetics)
- Perishable or consumable goods
- Items marked "Final Sale" or custom/personalized products
- Digital products or gift cards
How to Start a Return Email us at gcona.official@gmail.com with your order number, the item(s) you'd like to return, and the reason. Our team will reply within 1–2 business days with instructions.
Damaged, Defective, or Incorrect Items Because our products ship from partner fulfillment centers around the world, occasional shipping damage can happen. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. In most cases we'll send a free replacement or full refund — no need to ship anything back.
Refunds Once a return is approved (or a damage/incorrect-item claim is confirmed), we process refunds to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it to your account.
Order Cancellations Orders are typically forwarded to our fulfillment partners for processing shortly after purchase, so we can only guarantee cancellations requested within 1 hour of checkout. Email gcona.official@gmail.com as soon as possible if you need to cancel or change an order.
Late or Missing Refunds If you haven't received your refund within the timeframe above, first check your bank account again, then contact your card issuer, as processing times vary. Still nothing? Email us at gcona.official@gmail.com and we'll look into it.