Refund policy
Last updated: November 5, 2026
This Return & Refund Policy applies to orders placed on gcona.com, operated by GCONA LLC.
Return window
You may request a return within 14 days of the delivery date shown in your tracking information.
Conditions
Items must be unused, in their original packaging, and in the same condition you received them.
Items that cannot be returned
The following items cannot be returned unless they arrive damaged, defective or incorrect:
- Intimate or hygiene-sensitive items, such as underwear and pierced earrings
- Opened cosmetics, skincare, hair care and personal-care products
- Perishable or consumable goods, including food and beverages
- Items marked "Final Sale" on the product page, and custom or personalized items
- Gift cards and digital products
Return shipping cost
Returns are free. We email you a prepaid return shipping label. No restocking fee applies.
How to start a return
- Email gcona.official@gmail.com with your order number, the item(s) you want to return and the reason.
- We reply within 1–2 business days with your prepaid label and instructions.
- Pack the item securely and ship it to our returns address:
GCONA LLC – Returns
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Please contact us before sending anything. Items sent without a return request may not be accepted.
Refunds
Once your return is received and approved, or a damaged or incorrect item claim is confirmed, we refund your original payment method within 5–10 business days. Your bank or card issuer may need a few extra days to post the refund.
Damaged, defective or incorrect items
If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or a full refund. In most cases you do not need to send the item back.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Order cancellations
You can cancel your order for a full refund within 1 hour of checkout. Email gcona.official@gmail.com as soon as possible. After that, your order may already be in processing, but you can still return it after delivery under this policy.
Late or missing refunds
If you have not received your refund within the time above, check with your bank or card issuer first. If you still need help, email us and we will look into it.
Contact us
GCONA LLC
1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, United States
Phone: +1 (424) 505-8404
Email: gcona.official@gmail.com